The 80 branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. Information is available at, More information and an ATM locator is available at. HSBC Holdings plc ("HSBC") is today setting out a detailed policy to phase out the financing of coal-fired power and thermal coal mining by 2030 in EU and OECD markets, and worldwide by 2040. Photo: Georgina Lee. They include: As a result, HSBC Bank USA, N.A. If you are an HSBC customer, you can look forward to your bank becoming more focused on what we do best connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States. If only some of your accounts were transferred, those accounts have been moved from HSBC. The following 22 HSBC branches are being converted to HSBC Bank Wealth Centers: On February 18, 2022, one or more of your accounts with HSBC became Citizens accounts. Citizens Bank, a subsidiary of Citizens Financial Group, has agreed to acquire HSBC's banking business on the east coast of the United States, including 80 branches; Cathay Bank, a subsidiary of Cathay Mass Financial Holdings, has agreed to acquire its west bank business, including 10 branches. "Our refreshed strategy in the US will allow us to better serve the needs of our international wealth clients, who continue to consider the US for international education, property, investment diversification, career and family mobility and business expansion, among others. "The US plays a large role in HSBC's Asia growth strategy, particularly in support of our ambitions to become the leading wealth manager in Asia," said Greg Hingston, HSBC's Asia Pacific regional head of wealth and personal banking. Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients. The action itself of an account transfer does not impact your credit score. HSBC Global Money Account is a prepaid, multi-currency account available on our the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account. HSBC remains focused and committed to our Commercial Banking customers including the Business Banking segment (businesses with an annual turnover of more than US$5 million). HSBC uses cookies to give you the best possible experience on our websites. HSBC is slimming down its physical locations in the U.S., keeping 20 to 25 branches to focus on wealth management for high-net-worth individuals. Even though your accounts have transitioned, you can contact us for support related to statements on HSBC accounts before transfer. Your HSBC ATM/debit card and transitioned credit cards are deactivated. What day to day and online banking options are available? Which HSBC credit cards are part of the sale? HSBC Bank USA, National Association (HSBC Bank USA, N.A.) Roughly 63% of the acquired HSBC deposits are in the New York metro area. To help make the transition as seamless as possible, Citizens will update this site as new information becomes available. Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center, Recurring automatic payments for personal HSBC credit cards, IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank, In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. Citizens Bank and Cathay Bank, subsidiaries of Citizens Financial Group and Cathay General Corp., have agreed to buy HSBC's businesses on the east and west coasts, respectively. HSBC is uniquely positioned to capture more of this US$5 trillion market. You can chat with HSBC 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App or at. Copyright 2021 South China Morning Post Publishers Ltd. All rights reserved. (HSBC) has sold a number of credit card accounts to First Bank & Trust. If you are enrolled in AutoPay, PF|CP will automatically update the new payment due date. All Rights Reserved. Customers with questions about the status of their safe deposit boxes can visit their HSBC branch, or chat with us 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC Bank USA, N.A. In February 2022, HSBC Bank USA, N.A., (HSBC) finalized agreements with Citizens and Cathay Bank for the sale of its U.S. mass market retail banking businesses. Pay with Points for annual fees will no longer be available, as your account will not have an annual fee. Do you have questions about the biggest topics and trends from around the world? Citizens Financial Group, which has been on a merger-and-acquisition streak, is set to finalize the first of two big bank transactions that have been on its plate since last year.. Beginning August 26, 2022, PF|CP will be mailing replacement credit cards with a replacement account number to accounts open and in good standing as of August 21, 2022. First Bank & Trust's experience in partnering with Fintech companies nationwide centers around the shared goal of developing market-leading solutions that deliver consumer-friendly, sustainable, innovative, and compliant financial services products on a national scale. Will my PF|CP account have an annual fee? Redemption options if your account is open and in good standing will be modified as follows: Direct Deposit into an HSBC checking/savings account will no longer be available. I have a credit card transitioning to citizens. If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement credit card with a replacement account number, which you should receive by early September. Support this work for $1 a month. As a result of this new focus for HSBC in the U.S., we are streamlining parts of. Start Here Why Citizens Banking that stands and grows with you Financial solutions for your stage of life and beyond Checking Credit Card Home Loans Wealth Management I have accounts that are part of the agreement with Citizens or Cathay Bank. It currently has 148 American branches - JPMorgan Chase, by comparison, opened 158 new branches alone in the US last year. You can request a debit or ATM card during the account opening process. No, your PF|CP account will not charge this fee. HSBC Commercial Banking customers who utilized Night Drop have been notified and can contact their Relationship Manager or branch team to learn about steps to take to continue Night Drops. What can you tell me about First Bank & Trust? Why did HSBC sell some retail credit card(s)? I have a safe deposit box at an HSBC branch. The deal gives Citizens a much bigger presence in the important New York market, where it will be in the top 25 retail banks, according to the Philadelphia Business Journal. Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients. Quinn has previously argued that the US remains a necessary market for its aspirations as an international bank, but needed to be smaller and more focused. Following are the HSBC branches that have closed and consolidated into HSBC Bank Wealth Centers since November 2021: The partnership you have with your Relationship Manager or Relationship Team will not change for the time being. If you do not re-enroll, you will receive paper statements in the mail. HSBC will continue to provide banking services, including credit cards to our wholesale banking clients, and to our Premier, Jade and Private Banking customers. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and . Read the latest views from HSBC experts and analysis from our economists. For more SCMP stories, please explore the SCMP app or visit the SCMP's Facebook and Twitter pages. Weve announced further financed emissions targets for four carbon-intensive sectors. We are here to help after February 18 when one or more of your accounts have transferred to Citizens. When did I become a customer of Citizens? It took full ownership of the Buffalo, NY-based lender seven years later. Where can I find more information about other Citizens locations? You need the sort code and account number to set these up. Theyll be there to serve your financial needs, working with you to make connections to the right resources here in the U.S. and around the world. Will this transfer effect my credit bureau FICO score? If your account is open and in good standing, after 12:00 PM ET, September 17, 2022, in order to obtain a replacement PIN, you must enroll in online or mobile banking, or by calling PF|CP Customer Service. Beijing's . If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. If you prefer, you can give us a call at 1.800.975.4722 Monday through Sunday 7am - 12am ET. Investors: Kristin Silberberg 203.900.6854, Copyright 2023 Citizens Financial Group, Inc. All rights reserved. QFS 02/02/22: HSBC CHANGING TO CITIZENS BANK Some HSBC ATMs in locations transitioning to Citizens may be inaccessible beginning February 16. Product specific information will be available on the site in early January. It should take only 7 working days to switch your current account, once your new account is open. You are leaving HSBC.com. Yes, you will be assigned a replacement account number. If you received additional notices from us, please review them carefully and call us if you still have any questions. Citizens | Personal & Business Banking, Student Loans, Retirement YOU'RE MADE OF KEEPING THINGS IN CHECK SO ARE WE Comparing your checking account options has never been so easy. The bank said in May it was on track to hire 1,000 of those roles this year. At 12:01 AM ET, September 17, 2022, HSBC will deactivate your Personal Identification Number (PIN) for use at ATMs. 3%. 0. Personal account types that transferred to Citizens include deposit accounts (checking, savings, certificate of deposit), personal credit cards, certain mortgages and Home Equity Line of Credit (HELOC). Citizens will pick up nearly 800,000 former HSBC customers, increasing its existing portfolio of 6.6 million by 21%. HSBC Bank USA, N.A. It operates bank branches in: California; Washington, D.C.; Florida; Maryland; New Jersey; New York; Pennsylvania; Virginia; and Washington. is not responsible for these charges. How will these agreements affect business accounts? HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. In this context, forward-looking statements often address our expected future business and financial performance and financial condition, and often contain words such as expect, anticipate, intend, plan, believe, seek, see, will, would, or target. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. What do I need to do? Im enrolled in AutoPay with HSBC. Please be aware that the external site policies, or those of another HSBC Group website, may differ from our website terms and conditions and privacy policy. It was also important for us to find buyers who would be a good fit for our customers and employees.. In February 2022, Citizens Bank took HSBC's US operations on the East Coast, and Cathay Bank took over on the West Coast.. At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end. Endless possibilities, diverse outlooks. Yes, if you have an existing introductory rate offer still available to you and in effect under the terms of your HSBC account at the time of the transfer, it will remain in effect for the balance of the original term of the original offer. Learn what the transfer of certain HSBC credit card accounts means for our customers, here and abroad. In addition, the $7 billion net deposit position provides us significant long-term funding flexibility in support of our attractive loan growth opportunities., We are excited to welcome the HSBC employees and customers to Citizens, said Brendan Coughlin, Citizens Head of Consumer Banking. ACH Direct Deposits will be transferred to your new account until May 19. They are neither statements of historical fact nor guarantees or assurances of future performance. Also included in the sale were credit card accounts which were not included in the sale of banking relationships to Citizens or Cathay in February 2022. 25 in market share in the nation's largest. The information contained in the July Letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July Letter. Yes, you will maintain that rate as long as you meet the eligibility requirements. (HSBC) has sold a number of credit card accounts to First Bank & Trust. At the same time, I am very pleased that we were able to execute this strategic repositioning at pace. A presentation providing additional information on the transaction is available at https://investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement About Forward-Looking Statements. PF|CP will have your last 13 months of HSBC statements, which you can access when you enroll in PF|CP online banking at, If you think you may need any HSBC statement history prior to 13 months, please download these statements prior to September 15, 2022, by going to HSBC. The bank bought boutique firms JMP Group and DH. HSBC used to have two systems - online and mobile banking - and two sets of terms and conditions. Wealth Centers offer the same services available to these customers today. HSBC Bank revised FD rates 2022. Member FDIC. Citizens is getting the banking business at a discount: it's paying a 2% premium on the $9 billion in deposits when most acquirers pay up to 6%, Coughlin said. That same month, the bank announced that it would hire 5,000 wealth planners and invest US$6 billion in its latest pivot to Asia, which includes relocating several of its global business leaders. HSBC Bank USA, N.A. We expect US$0.1bn of pre-tax costs to be incurred in connection with these transactions after which HSBC does not expect to generate a significant gain or loss. Your enrollment will automatically transfer to PF|CP, and your payments will continue as scheduled. Please be aware that the external site policies, or those of another HSBC group website, may differ from this website's terms and conditions and privacy policy. ET. We expanded our ATM network to include 43,000 additional surcharge-free ATMs in the US and 55,000+ worldwide. If your account is open and in good standing as of August 21, 2022, a replacement card will be issued to all applicants and any authorized user(s) on the account. HSBC also lacked the necessary scale to compete with its bigger American rivals. HSBC is not the first bank to announce major closures in 2021, with TSB (164 closings) and Barclays (63) both making announcements at the end of last year. For now, HSBC continues to service the transferring accounts. For our customers who fall outside the above propositions, the impact on investment relationships differs depending upon the geographic region, For West Coast customers, banking relationships transitioned to Cathay Bank but investment and insurance relationships did not as they were not part of the agreement. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. We are repositioning our US retail business by renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. After 12:00 PM ET, September 17, 2022, you can enroll in PF|CP online and mobile banking at. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. The updated policy will support the transition towards a net zero future by 2050 or sooner. HSBC, Citizens and Cathay Bank have been in touch with these small business customers with information about the transition. The . Other retail banking and wealth customers transitioned to Citizens or Cathay Bank in February 2022. ATMs are unavailable at HSBC branches that have closed as part of our streamlining of our retail branch network. Just 10 days after agreeing to sell its upstate New York branches, HSBC Holdings Plc agreed Wednesday to unload the bulk of . Next up, Investors Bancorp . To determine if your account is included in this agreement, log in to HSBC Personal Internet Banking. If the contents were not retrieved, the box was opened in the presence of a Notary Public and an HSBC Bank officer, and the contents inventoried, removed, and safely stored for two years. Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This communication contains forward-looking statements that is, statements related to future, not past, events. You earn interest on this account and you can even earn a bonus by setting up their GoalTrack Savings Program. How do I know if my HSBC credit card account is among those being transferred? When should I stop using my HSBC credit card? If you're calling from outside the US or Canada, please call 1 . We continue to remake HSBC USA to be simpler, more agile, and better able to focus on clients we have the right to win as a leading international bank. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. Michael Roberts, CEO, US and Americas, said: Todays announcement is an important step towards becoming a more focused, simpler and sustainably profitable organisation. Cash back on . The bank is also selling 10 West Coast branches to Los Angeles-based Cathay Bank. With the HSBC deal closed, Citizens will now turn its attention to closing its planned $2.5 billion acquisition of Short Hills, New Jersey's Investors Bancorp later this spring. HSBC's US retail banking business struggled to be profitable in recent years as interest rates fell to historic lows, affecting the ability of banks to make money on traditional lending and other products tied to rates. The changes described will be effective March 14, 2022. Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am 12am ET. The ACH routing number for Citizens Bank is 241070417. HSBC uses cookies to give you the best possible experience on our websites. HSBC Premier Credit Card Earn 35,000 Bonus Points after spending $3,000 in the first 3 months from Account opening 1 2X Points on Travel, 1X Points on all other purchases TSA Precheck - $85 credit 2 for application fee Apply now HSBC Elite Credit Card Earn 50,000 Bonus Points after spending $4,000 from the first 3 months of Account opening 3 Some investors argued last year that the lender should leave the US entirely after the bank found itself embroiled in rising Sino-US tensions, particularly after its top executive in Asia publicly supported a controversial national security law enacted by Beijing for Hong Kong last year. And you can always check back regularly for . Yes, on September 17, 2022, your accumulated rewards balance will be transferred to PF|CP. "We remain a global international bank. Customers should destroy any keys for Night Drops at these locations. We thank those customers for their business. Will my HSBC relationship manager change? On average, bank transactions have . And if you haven't already, it's easy to enroll in Citizens Bank Online. Below are the nine top checking accounts for expatswith proven track records.Some of the banks listed have a hefty physical presence abroad, think HSBC and Citi, and others, like Ally Bank or . Founded in 1865, HSBC is one of the worlds largest banking and financial services organisations. Citizens Financial Group, Inc. (NYSE: CFG or Citizens) today announced that Citizens Bank, N.A. Reoccurring merchant auto-pay ACH debits until May 5, Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts, Wires received to your transferred HSBC account until April 7, One-time future dated payments to Personal Loan. Customers who are affected by this re-alignment received a letter explaining that they needed to visit their HSBC branch and retrieve the contents of their safe deposit boxes to retrieve the contents within 60 days of our first notice. They can contact their Relationship Manager for more information. A strong, internationally connected US business is an important part of HSBCs value proposition, and we are excited to be focusing the US business in areas of competitive strength. HSBC said it would retain a small network of about 20 to 25 brick-and-mortar locations, which will be repurposed into wealth centres to service affluent and high-net-worth international customers. How will these agreements affect me? HSBC Holdings Plc exited its U.S. domestic mass market retail banking business, agreeing to sell 90 branches, as Europe's biggest lender looks to focus on wealthy clients and steer billions of . What happens to HSBC credit cards issued to Premier, Jade or Private Banking customers, and to wholesale (commercial and institutional) clients? The following HSBC credit card products are being transferred: CUSTOMERS WHO ARE IN BANKRUPTCY OR WHOSE CREDIT CARD OBLIGATION HAS BEEN DISCHARGED. Will my account remain enrolled in that program? This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. Citizens Bank is a brand name of Citizens Bank, N.A. Small business customers who are part of the agreement with Cathay Bank or Citizens can contact Cathay Bank or Citizens to inquire about this service moving forward. (HBUS) will reposition its US Wealth and Personal Banking business to focus on the banking and wealth management needs of globally connected affluent and high net worth clients. You will continue to receive monthly billing statements from PF|CP until your balance is paid in full. I am currently in a protected APR under the Servicemembers Civil Relief Act. Will I be able to continue to use a mobile wallet? We will wind down the residual branches, between 35-40, not subject to sale or repurposing. (NMLS ID# 433960). Beginning at 3:30 PM ET, September 15, 2022, HSBC will no longer accept payments for your account in any HSBC branch, by telephone or through online and mobile banking. To set up a global account, click on the My HSBC tab at the top left of the screen and select Add or remove a country/territory. HBUS will exit its domestic mass market retail banking business and retail business banking (collectively the Business) through a number of divestitures, and wind-down of the residual branch network. Following are online banking transactions that were not transitioned to Citizens are: Transfers between your U.S. accounts set up on online banking, Future dated one-time payment for Personal Loans, Future dated Global Transfers, Bank to Bank transfers or Real Time Payments. HSBC is selling its East Coast branches to Citizens and its West Coast branches to Cathay Bank as part of its exit from most of its U.S. banking operations. The branches to be acquired will operate as HSBC branches until closing and will be re-branded as Citizens branches immediately upon closing of the transaction. This article originally appeared in the South China Morning Post (SCMP), the most authoritative voice reporting on China and Asia for more than a century. on Feb 18. Build your career at HSBC. Additionally, the transactions have no impact on the investment relationships for our qualifying Premier customers, our Jade customers or our Private Banking customers. Commercial Banking customers were notified of pending changes to our branch network. HSBC One is the one bank account you need to empower your financial wellbeing and become money smart every Lloyds Banking Group has also confirmed that it will proceed with the closure of 56 branches this year - across its Lloyds, Halifax and Bank of Scotland brands - a move which it had paused . 3. Following are transactions and information that did not transition to Citizens: One-time future dated payments set up through the branch or contact center with a payment date after February 17 to personal Credit Cards, Select Line of Credit or Personal Loan accounts. Applicants need to activate their service membership within 12 months of account opening. Your transferred rewards balances will be available online, through PF|CP Customer Service, and on your statements. This transaction provides us with an attractive entry into the important New York City Metro, Washington D.C. and Southeast Florida markets, said Chairman and CEO Bruce Van Saun. Late fee and return check fee amounts will remain the same. The balances remaining as continuing US WPB operations represent Premier, Jade and Private Banking customers. All other personal account types will remain with HSBC. Citizens Financial Group, Inc. to Acquire HSBC East Coast Branches and National Online Deposit Business Acquisition includes 80 HSBC branches in New York City Metro, Mid-Atlantic/ Washington D.C. and Southeast Florida with approximately $9.0 billion in deposits and $2.2 billion in loans In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. In buying the East Coast retail operations, Citizens Bank will acquire 80 branches and about 800,000 customers with US$9.2 billion in deposits and US$2.2 billion in outstanding loans. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. You can continue to bank online using the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC is not responsible for these charges) or at any HSBC ATM. If you are enrolled in a program that offers rewards, and your account is open and in good standing: You can redeem existing rewards with HSBC until 3:30 PM ET, September 15, 2022, at, After 12:00 PM ET, September 19, 2022, you can begin redeeming rewards at. HSBC and PF|CP are working together closely to make this transition as easy as possible. Learn what these transactions mean for our customers, here and abroad. The Current Account Switch Service makes switching from your old current account to us quick and simple. Before sending us your information, please read our privacy policy. HSBC Bank USA, N.A. Citizens Bank still expects the deal to close early in the second quarter. You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App, Monday through Sunday 7am 12am ET. Cathay General Bancorps website is found at. Cash back on all purchases in the first 12 months from account opening, up to the first $10,000 in purchases. Which HSBC locations transitioned to Cathay Bank? Terms of the. In preparation for a smooth transition of one or more of your accounts to Citizens, we changed your account statement format from a combined statement to individual statements for each account. It opened in 1986. The Citizens contact center can be reached at. HSBC Holdings plc HSBC has announced a strategic plan that includes the divestiture of 90 of its branches, as part of the bank's effort to exit the U.S. retail banking business. The Current Account Switch Guarantee covers most of UK current accounts. Its US Wealth and Personal Banking segment - formerly its retail and wealth management business - reported its first pre-tax profit in 14 quarters in the first quarter of this year. Stop using my HSBC credit card 1865, HSBC Bank USA, National Association ( HSBC USA! 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