Eve told him we did not belong in that room, that I had never checked in or signed any papers. No real lobby area. We ended up driving home at night because we couldn't experience another second in that dump. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! All content should be genuine and unique to the guest. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Barracudas Grill was a great place to hang by the pool for eats and drinks. This is our guests' favorite part of Ocean City, according to independent reviews. Photos are clearly as you see on website. Get the travel advice you need. Children 18 and above are considered adults at this property. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. The yellow building with blue trim and white railings fits in with nearby hotels. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. The room was carpeted and tiled in kitchen and bathroom. Yes, it offers wheelchair access and facilities for disabled guests. . What are some restaurants close to Crystal Beach Oceanfront Hotel? This hotel is clean and located right on the beach. Ocean City, MD - Crystal Beach Hotel - "Really nice!". but location was the best thing ofall. Highly recommended! Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? Thank you from me and my grandchildren and you will be seeing us again. Thank you so much for the excellent review! When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. We left to return later while she was leaving and another lady started her shift. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Oceanfront Oceanfront Two Queen Beds More Info Book Now She then assigned us a new room. The kitchenette was nice, microwave, toaster and coffee pot. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The next morning while waking up, we found a stage 2 larva bedbug. Anonymous on 09/02/2020 Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. We checked all of our belongings and moved everything into our new room. Maybe the girl recognized him but I thought that was very unsafe. Tripadvisor performs checks on reviews. Searching Availabilty. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank you again and we hope to see you soon! Cancellation and prepayment policies vary according to accommodations type. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. We are so disappointed in this place even though we really liked our location and our room. There were bugs in the other bed too. Guests submit their subscores and their overall scores independently theres no direct link between them. Room types may vary. The property offers free parking. Thanks for a great vacation. The pool by the Barracuda Bar was open and well kept. Yes, there is elevator access to all floors. Dear Linda, Thank you for leaving a review. The most helpful contributions are detailed and help others make better decisions. Parking is very limited. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. GROSS. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. I hope no one ever has to experience what we went thru. It had 2 queen beds. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I was initially very pleased with the Crystal Beach Hotel in Ocean City. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. Max: 6 persons. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Free WiFi access is available. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Staff was less than easy to get along with. When I booked our room in May, I asked for the four rooms to be close to one another. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. It was yet another bedbug. You can sort and/or filter them by time of year, review score, and more. We stayed for 6 nights in August 2008. We LOVE Crystal Beach!!!!! We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. This is the version of our website addressed to speakers of English in the United States. Additional sorting options might be available (by type of traveler, by score, etc). We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. He checked the bedbug, trapped it and gave us a new room. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. more. Our new room seemed fine except that the water in the shower didn't warm up much. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Would stay their again. Please see our partners for more details. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. The staff was super friendly and helpful. Great location - show map. The staff speaks multiple languages, including English and Spanish. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. It is the perfect location on the boardwalk. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Plenty of places to eat and everything is within walking distance. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The card has yet to be reimbursed). Reviews are most valuable when they are original and unbiased. Amenities; Gallery. Great location at the start of the boardwalk away from all the noise and lights. First impression was not well maintained, but I'm glad we chose this place. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. The rooms were very spacious, as were the bathrooms. Taxes and fees that are shown are estimates only. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Breakfast, He told my husband he had been assigned that room. Bathroom was large and clean. Each review score is between 1 and 10. This time was just as nice as before. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. We were near the elevator but never noticed noise. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. This hotel is clean and located right on the beach. Balcony . Our entire stay was under 48 hours. This is the version of our website addressed to speakers of English in United Kingdom. Our first night was fine without any complications. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! We left to return later while she was leaving and another lady started her shift. Please note that all Special Requests are subject to availability and additional charges may apply. Our room was clean and spacious. Thanks for the review and we hope to see you again! This was our 1st getaway during Covid and it was very nice. At Crystal Beach Hotel, guests will find a 24-hour front desk. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Taxes and fees that are shown are estimates only. Yes, we do have ocean view rooms. Nice place to stay. It had been less than 2 hours how could she not remember. Well, as the days went on,we constantly tried to keep our dog very quiet. We come to Ocean City every other year an stay here. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. I didn't even want to give 1 star. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. That's how we know our reviews come from real guests who have stayed at the property. What food & drink options are available at Crystal Beach Oceanfront Hotel?