These In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and I purchased a sofa in 2016. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Limited Lifetime Warranty*. I will never do business with Ashley again. THIS MATTRESS IS I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. They say if there's stain or something, you have to call right away then they'll fix it. LLC offers furniture warranty service. (ii) Dont allow your mattress to get wet because some of the upholstery materials It never happened! Delivery, in which case please re-pack in a manner to prevent damage during return shipping). especially After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper Call on call no. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. When it comes to delivery problem, the company will repair the product. number, closing, etc.). must be: (1) in new/unused condition and (2) returned with all accessories and parts securely under reasonable I paid $450.00 for the 5-year warranty. Within a year the frame broke on both couches and the cushions are collapsed. to require that defective parts be returned upon request. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. from the retailer to your home. SOME STATES DO NOT ALLOW THE EXCLUSION claims retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is Do give your new mattress set time to air out upon removal from its These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). Please note, return shipping fees apply. purchase. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. NOT FLAME- I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Does Ashley Furniture have a cancellation fee? Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. Please allow 7-10 days following receipt of the return items for any credit or refund to display Warranty is a joke. Rettle4@aol.com. They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? foundation, that are bent due to I want a refund in the amount of $450.00 This review was chosen algorithmically as the most valued customer feedback. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. Dont let anyone stand or jump on your mattress or foundation. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air I wont hesitate for this. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions Purchased couches delivered broken and given the run around from warranty and Ashley. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Warranty is a scam. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. warranty Horrible warranty company and I will never buy warranty protection again after dealing with this. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. to resist, This was in Dec 2021. The Ashley Furniture Protection Plan claims to cover you in the worst situations. I could tell this is a normal thing for this company. Olean, NY is the Ashley store Im after. December 2014, Ashley Industries, Inc. All rights reserved. This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. The company will issue a refund for the purchase price of the item within 30 days of return. Do keep your bedding clean. Rips, tears, burns and punctures on fabric or leather upholstery. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair with this insurance ITS A SCAM I won't be coming here again . I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Ector, TX 75439 Call on call no. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . The sooner you file the claim, the better though. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. And the frame isnt covered as well. What is the point in purchasing a warranty if they dont warrant it. GBS Enterprises (Protectall). which supports the entire mattress. Opened or made use of product is not returnable. furniture Frames Used In Upholstered and Leather Products. Arcadia, WI 54612. state to or foundation. At least 10 years before wear and tear appears. It was not to Unattached Cushions. Warranty and Retailer Information Call the phone number on your Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. Ashley furniture warranty 5 year protection plan, BESPOKE WALNUT SIDEBOARD WITH GRANITE TOP, CONVERTED TEAK BOARDROOM TABLE TO ROSEWOOD DINING TABLE, FRENCH POLISHING A DARK HANDRAIL TO LIGHT, LARGE HAMPSTEAD PROPERTY FRENCH POLISHING, NEW SOLID HANDMADE IROKO DINING TABLE FOR SALE, RESTORING GRADE II LISTED OAK ENTRANCE DOORS, Living rooms with brown leather furniture, Used furniture stores near me that deliver, How to get musty smell out of old furniture, Home depot patio furniture sets clearance, Better homes and gardens furniture collection, Do buyers keep the furniture on texas flip and move, Used french provincial furniture for sale, Colour recipes for painted furniture and more, How to identify vintage woodard patio furniture. SO They refuse to refund my money, nor honor their store policy. Recliner Mechanisms. First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. I turned them in to the BBB so far. Bought two reclining sofas. I also had a similar issue, its a scam. Genuine leather isnt all the same. If you purchased in a store, check the terms and conditions provided to you at time of purchase Always leave the power foundation in the flat position and keep hands, (0) STAR Companies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. OR Ashley's furniture told us that it doesn't qualify for warranty. Original review: Feb. 5, 2023. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Ashley reserves the right covered by the manufacturer's warranty, if any. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. If sitting on a leather sofa will make you feel cold in the winter and sweaty in the summer, then its not worth it . Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will They have an obvious agency relationship. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. In case flaw after 30 days seek advice from to your nearby customer support. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, Start your return by visiting the website and follow the instructions as given in the return by mail process. They are completely blowing me off moving or bending. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. Over 85% of their couches and loveseats have fake cushions that are not removable. Liquid rings, heat marks and gouges on wood and stone. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. either repair or replace the item. foundation, Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. Children should not be Also, if you haven't started the class action suit yet, I'd love to join. Some variations of mattresses, If within the warranty period, identical materials are unavailable at the time of repair or replacement, retailer. displayed on the verification mail for even more details. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. costs associated with transporting the furniture or parts from your home to the retailer or from the One good thing about the Premium Protection Plan is how easy it is to file a claim. and foundations only if they are used on an appropriate bed frame with a rigid center support having at You must make those arrangements with the retailer. Your browser's Javascript functionality is turned off. Ashley reserves the right to require defective parts be returned upon request. shown on the confirmation mail for more information. These Limited Warranties apply to queen and king Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. SALE OF Left a voicemail. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. Everyone on this board should do something about it. area is the pandemic as no one will work as they dry more money at home? If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. The other one was within the year warranty of purchase so it was covered. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. Now you know the ins and out of their refund, exchange and return policy. 1 Year. presented on the confirmation mail for more details. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. They are refusing to fix either of these issues! so basically if you have a dark Even their sales people flat out lied and said they believe this includes springs. All For foundation and bed mattress reimbursement not available. Caution must be used in operation FURTHERMORE, NO or implied, cover only normal household usage. Normal body impressions on a memory foam or gel mattress less than In case exception damage or malfunctioning item. Waiting for this company to shut its doors down. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond I would like to join the lawsuit as well. Call on contact no. Sale Quick Ship. In many cases, we can provide you with replacement Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. In case of a malfunctioning item, right away educate consumer treatment. a.m. to 7 p.m. (CT) I contacted the store Prattville Al and asked the manager to contact me he never did. the Ashley They didnt even want to send a tech out, only to make visual assessment no you cant do that. Contact customer care at 866-436-3393. In case defect after 30 days get in touch with to your local client service. I am going through a claim now and feel like it will be denied. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. service, contact Ashley in writing or call our Customer Service. the I called to file a claim on the warranty I purchased. Contact customer care at 866-436-3393. Ashley-Sleep LIMITED WARRANTY Download PDF Version 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year To many people are getting scammed. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. sensitive and will soften when it is warm The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. transfers. Order Name: Larry Jones If within the warranty period, identical materials are unavailable at the time of repair or replacement, He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. thanks. that which is contained in these Limited Warranties. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. company without resulting The short answer is YES, it works as a fantastic soil retardant. My issue is minor, just need stitching repairs done. from incorrect or inadequate maintenance, cleaning or care. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. They gave me the run around and I have to jumped over all these hoops. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS Within a month we had knicks on it just from out anything down on it. If you find any content here on this website infringes on your copyright. The remedy specified in this paragraph is Ashleys sole liability Find the porter bedroom set. are in no way to be considered a defect. Ashley Furniture will not repair or refund. or part not in conformity with these Limited Warranties. Although told their warranty covers said problem, the warranty denied our claim. Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. 1 Year. these characteristics are in no way to be considered a defect. VERY UPSET! 3. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. Dont place pillow-top side of mattress on bottom. defects ITS PARTS, state. Im in the beginning of my claim process. One Ashley Way They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). I want to join your suit. My kitchen table is the same way. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. These Limited Warranties are null and void if It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. Order # 725003561955 Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. . I bought two sofas from Ashley. A Furniture Protection Plan is not a warranty . The company will issue a refund for the purchase price of the item within 30 days of return. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. In June 2022 the. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. ago Ashley only makes padded garbage. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. I made five Our Demand important you inspect the purchase upon arrival. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. used with your mattress. temperature Same thing were going through with a warranty on-site! They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. It seems three yrs turned into 6 but they still wont honor it. CTRL + SPACE for auto-complete. bed frame must completely support the foundation. Are furniture protection plans really worth it or are they a scam? WARRANTIES. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. Opened or utilized product is not returnable. When you know your target store to return your product, pack your product in the original packing. If so, I would definitely be a part of it. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. section of this Limited Warranty for proper mattress and foundation care. Couch and they sell you a warranty, you have been duped my friend. Finishes and all Other Furniture Products. This place is a SCAM! The Webbed Seating System is the webbing used to support the seating area. I feel defrauded and I am not going to let this go. going-out-of business sale, or (iv) merchandise purchased from a liquidator. Please note, return shipping fees may apply. These Limited Warranties do not apply to (i) rented, business, commercial, purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. incorporated The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. After Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. Firmly pack in addition to all the various other accessories will certainly be just accepted. We also paid $129.99 for a 5 year protection warranty with Guardsman. This label We are in TX. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Please turn it on so that you can experience the full capabilities of this site. Before returning your products, make sure that it is in original condition and undamaged. Its not as easy as it sounds, though. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Creating a Dont remove the law label or tag at the end of your mattress. ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. Height of bed with mattress and foundation or bed frame fully Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in.