What was going through your mind when you said that to your teacher? All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And, youre undoubtedly going to get your doubters along the way. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. This is called DoorDash Drive. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Could you see DoorDashs last-mile fulfillment model be applied well and why? Its only three questions. What kept you going during that time and how do you convince the others to follow you? Critical Thinking for Better Judgment and Decision-Making . Soon, a new group Wall Street investors will pick a side. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Product managers can expect to work . DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Were missing the measurement of something. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? ago. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Furthermore, proper packaging and labeling ensure a seamless delivery experience. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. And thats really I think the spirit of how DoorDash operates. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. I think we have maybe 30 seconds left. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. 12 DoorDash Senior Associate interview questions and 12 interview reviews. So that was a really good reminder to have. It's a big banner which has the 12 values organized into 4 themes -. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. I never hesitate to take calculated risks and try new approaches. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. You can find more episodes of this podcast on our website www.gsb.stanford.edu. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? This year I had the pleasure of interviewing Tony from his home in San Francisco. Tony Xu: Of course. doordash critical thinking interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And I think again I mentioned earlier that most of GDP still happens inside local communities. My all-time favorite food is Pizza. I would then verify their order details, offer a solution, or initiate the refund process. 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And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Click here. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. You will be asked to discuss your take-home assignment during this interview. It was how we responded during a difficult time for everyone. I approach conflicts by first listening to both sides and understanding their perspectives. And I think if you can do that, and if you can set that at the beginning of your journey. And in fact, the company almost ran out of money by the end of 2017. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. But thats one half of the goal. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. It was mostly not pretty, and it was laced with magical thinking. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. What does it mean to be a world-class head of engineering or head of sales? During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. It tends to be what customers remember, theres a lot of steps. Could you help us first understand what this principle means? That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Joy Huang: And what is your go-to food delivery order? So I think its really important to be intellectually honest. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Christopher Lee for The New York Times. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. We were looking a lot at the input metrics. DoorDash had many ups and downs and we still do. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Where do you think the DoorDash product will be in 5 years? Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. DoorDash turned a profit in certain cities. 1. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Joy Huang: Nice. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Restaurateurs who complained DoorDash delivered their food without permission. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs.