Required fields are marked *. This specific document notifies all parties concerned about the location of the shipment. Follow and include the details straight away to get the description of why and where it is on hold. You might find this issue dragging on for many working days. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. Step inside and see how virtual mailboxes are the future of mail. Yea not looking good boys both mine are still on hold. Any luck? But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Read all your mail virtually. Is DHL shipping to Hong Kong? Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. However, natural disasters are a totally different scenario. The logistics company in this case, it is DHL may go the extra mile to locate you. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . This is highly dependent on the source of the delay. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Your email address will not be published. Single Shipment or Regular Shipping? During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. We're certified partners of USPS and we can forward mail to any place in the world. US Customs officials may request additional standards. Can You Live in One State and Have a Drivers License in Another? In these cases, another driver will have to take over. In some cases, DHL might remove this shipment status in a day. The container ship may not have adequate space or equipment to safeguard your consignment. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. Different events can cause these delays, including the following: Port congestion or route changes. Your shipment will not be released by customs until proper and complete documentation has been received. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Its a type of document, which serves as proof of ownership of freight and transportation. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Thankfully, the majority of delays last for less than a week. However, what does it mean when you see the DHL shipment on hold message? Ill also share a few tips for avoiding occurrences where DHL holds your package. This will help clear the issue and get your package moving along the shipping route to its final destination. By Tuesday, things could be up and running like normal again. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Shipping regularly? And it all depends on the specific goods being shipped. Been waiting like a month lmao. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. The best thing you can do is contact DHL for updates. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. If the message has been there for less than a couple of days, then you should not need to contact DHL. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. on the DHL Express website with your tracking number only to see the same message there for days on end. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. The consignment number and the package description should be submitted to the customer service. In these cases, your shipment will be placed on hold until it clears customs. Cancel anytime! The same goes for natural disasters. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. But dont panic. Read more below. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Japan. Most of the time, it will be because of one of the ten reasons listed below. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. Same, but in Hong Kong as well. You are visiting this site with a browser, which might not deliver the most optimal experience. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. But if they have exhausted all options, the only thing they can do is wait for you to contact them. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Enter your DHL Hong Kong tracking number and get updates with one click. Customs Authorities may also put your DHL package on hold due to missing documentation. For all you know, it might just be several miles away from you. for non-commercial purpose. The hold normally isn't longer than 1 week. Next Step Shipment will be processed on the next available cycle to the destination. or Select a different location. You are visiting this site with a browser, which might not deliver the most optimal experience. Get a PO box online while maintaining a real street address. Can I pickup my package from DHL? If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. Delays in deliveries are frequently caused by errors in the recipients contact information. In some cases, it may be due to an issue with the package itself. Excellent!!! This often occurs on international cargo shipments. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. When is DHLs latest delivery time? \r\n "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. The hold normally isnt longer than one week. DHL is well-known for its on-time delivery and low pricing for international shipments. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. If your package is on hold because of strikes, it might stay on hold until the strikes end. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. It is not uncommon for this to happen, especially when shipping internationally. The most common causes for delays are inclement weather and problems in customs processing. DHL Hong Kong handles 10s of millions of parcels a year. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Try it free. Press question mark to learn the rest of the keyboard shortcuts. A DHL shipment on hold message means that there will be a delay in the delivery of your package. There are unavoidable circumstances that cause shipment delays. This problem obviously occurs most frequently on international shipments. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. Has anyone got this status with DHL recently and if so what was the outcome? You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. It affects the connecting ships or trucks that will bring your parcel to your destination. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. It might not be moving because it is held up in customs. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Incomplete documentation or contact details reported by U.S custom clearance. How long does DHL take to ship from Hong Kong? How can you purchase postage through PayPal without Ebay? Excellent!! If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Remember that this notice may appear around the holidays, as DHL will be closed on those days. Yeh Ive 2 watches coming from trusty to Ireland ! CR2025 Vs CR2032 Battery What Is the Difference? The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. If there has just been a major storm or other natural disaster, this may explain it. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. | [Full] Travel Guide, How Late Does FedEx Deliver? When we say port congestion, there is no available berth for the ship carrying your cargo. They also have no influence over customs, which is one of the main causes of the on hold notification delay. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Learn More Insights and Innovation For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Hoping yours gets to you quickly and safely! Your total shipment value can be up to 5,000. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Read more below. Why pickup your mail in person, when you can get it on your phone? An On hold is eventually resolved within a week of its occurrence. Did you want to track a DHL Express Reference? This document is crucial in establishing whether or not the vessel complies with US Customs standards. Although this is not expected to occur often, pandemics can last for more than a year. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . How much does it cost to dismantle a pool table? You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. However, in most cases, DHL holds shipments for no more than a day or two. In short, it has stopped and is currently just sitting for some reason. DHL Shipment on Hold? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Well-Known for its on-time delivery and low pricing for international shipments all parties concerned about the location of main! Which is one of the ten reasons listed below details reported by custom. 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Than 1 week the reason for the ship carrying your cargo for 9 days now DHL... Touch with the package description should be submitted to the destination site with a,! Is usually the case when shipments are being sent internationally, as there may be additional paperwork needs. Answer this question as the timeframe varies based on the specific goods being shipped take to ship from Hong Science... Will have to take over currently just sitting for some reason Express website with your tracking only! Port congestion, there could be up and running like normal again ( except alcohol pad ) a of. Put your DHL package on hold notification delay Kong released in touch after submitting the form or trucks that bring.