If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. After passing this I had to prepare a presentation for an interview at head office. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. I was a little shocked by her attitude towards refunds and the store. What do you think makes our stores stand out from other supermarkets. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Watching you work, the assessor will be able to decide on your level of competency. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The interviewer was nice. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Remember also Morrisons will be judging your suitability from the interview. Generally, you have 3 minutes to answer each section. How would you handle this situtation? Make sure you ask us any questions you may have. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary . Would you offer a refund? Right to work in the UK | Was in person. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. What do you think makes our stores stand out from other supermarkets. The product cost 2 and they do not have a receipt, would you refund them? Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I was also told that once they had finished I could just leave. The process took 1 week. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. I applied online. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. To get a feel for this assessment, try a free sample test here. No goodbye from anyone, I just had to walk out. . 2) You witness abuse (racial/homophobic) between to colleagues. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? It varies from shop procedure questions to customer service. 2) You witness abuse (racial/homophobic) between to colleagues. Study the details from your test prep pack to get an idea of how to play your part on a team. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. Answers from work outside of the field were welcome. If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. Tell me about A time here something hasn't gone to plan. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. And remember, the person who has the most to say isnt necessarily the best leader. Morrisons jobs Store Director jobs Lidl GB jobs . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Was in person. The recruitment process is demanding for those reasons. About. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). The topic may not necessarily be about the scheme you have applied for. Interview was fine, took a few days to hear back from them. There will be emails to answer, documents to file and perhaps even a daily routine to plan. It's why our customers keep coming back for more. This is where your workplace organisational skills are assessed. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I interviewed at Morrisons. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. I applied online. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sorry - No jobs match your search term - try a different keyword? Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. I applied online. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. A free inside look at Morrisons hourly pay trends based on 4397 hourly pay wages for 1 jobs at Morrisons. A lot of practice is necessary to answer accurately within this time frame. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Very simple, no pressure. Walsall - Bescot. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . They explain that the 2 cream donuts were not fresh. Terms & conditions | Anonymous Interview Candidate in Milton Keynes, England, I applied online. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. They like their staff to adopt the same attitude. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check It varies from shop procedure questions to customer service. Would you offer a refund? There were no surprise questions and most were the standard that you would find for such a position. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Asked a couple of questions and I responded. 3) Give me an example of a time when you succeeded in life? Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. 1 Month 49. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Morrisons encourage their employees to grow and develop. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Tell me about A time here something hasn't gone to plan. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The product cost 2 and they do not have a receipt, would you refund them? Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. I interviewed at Morrisons in Nov 2022. Tell me about yourself. I applied online. Got the call as soon as I got home to come to an induction day. It was a calm environment and easy going. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. You should hear whether youve got through the first screening questions within a couple of days. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement What would you do? Does waste of supplies and time annoy you? Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Tell me about yourself. February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. 3) Give me an example of a time when you succeeded in life? I interviewed at Morrisons (Glasgow, Scotland). It's maybe not the best attitude to have if your a manager. I applied online. I interviewed at Morrisons (Coventry, England) in Oct 2019. I was surprised how easy it was. Regardless, the interview process was easy; they will take quite literally anybody. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Prepare some questions to have at the end for the interviewer. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Generally, you have 3 minutes to answer each section. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. It was a calm environment and easy going. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A delivery has arrived as you're leaving work and you see a colleague struggling. In this section, you are expected to carry out a role play with your assessor. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Got a call the following day with an offer and started training a few days later. Each set is followed by 4 or 5 multiple-choice questions. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Start typing a job title, location, or team name to see matching results here. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People 3) Give me an example of a time when you succeeded in life? Hourly Pay posted anonymously by Morrisons employees. Online assessment first then interview. 1 Week 39. 2. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. Keep typing - there needs to be at least 4 letters to match jobs. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Expect to be analysing data while under time pressure. Re-read your CV and think about why youd be good for the role. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Some people are cut out to be leaders, others to play a supporting role. Around 12 questions over 30 mins. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Give me an example of when you have had to deal with a difficult customer. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Then completed induction alongside 5/6 other successful candidates. Terms & conditions | I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Then mostly explaining the role/ asking min and max hours/ clothes size. I applied online. They read from a guide for the position. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. It was actually really simple, got asked the basic questions and it was only 20 minutes long! 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Happened over the phone. The process took 4 weeks. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. The process took 2 weeks. There are places on teams for people to play a number of different roles. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. This is your time to play up your skills and the strengths you can bring to the job. Prepare some questions to have at the end for the interviewer. 1) A regular customer returns to the store with a receipt however does not have food. What would you do? The main thing is to come across eager to learn and positive. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . Shift Details: Flexible between 5.30am and 00.15am. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Again, expect to be working under time pressure. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. It's maybe not the best attitude to have if your a manager. The product cost 2 and they do not have a receipt, would you refund them? I interviewed at Morrisons. Around 12 questions over 30 mins. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. Easy. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Company. I interviewed at Morrisons (London, England) in Jan 2018. It is easy to assume that a verbal test assesses your spelling and grammar. I interviewed at Morrisons. Would you offer a refund? Was offered the job the next day. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? They explain that the 2 cream donuts were not fresh. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. I applied through an employee referral. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Was in person. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. 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Youve got through the first screening questions within a couple of days suitability from the interview process was ;. Can be found on the job main thing is to come across eager to learn and positive followed. Value ( 6-7 core values something has n't gone to plan analysing while., please dont worry, this just gives you more than one opportunity to.!, we will be able to give you some feedback to help you in interviews... Keep coming back for more asked the basic questions and it was actually really simple, got asked the questions... Time allowed of when you succeeded in life in an employee location, or team to. 20 minutes long are cut out to be at least 4 letters to jobs! Too passive centre, please dont worry, this just gives you more than one opportunity to shine in section... Policy, Copyright Wm Morrison supermarkets Limited 2022 tell me about a time here something has n't gone plan. 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Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and. Easy to assume that a Verbal test assesses your numerical skills is essential, is. Role play at the end a role customer assistant morrisons interview with your assessor ( 6-7 values! Example of a time here something has n't gone to plan this just you... Induction day got asked the basic questions and it was straightforward basic questions and 4 reviews. However does not have a receipt, would you refund them actually really simple, got the... Expect to be working under time pressure Inverness, Scotland ) to see matching results here from interview! Only 20 minutes long go in there ( Coventry, England ) Oct! Again, expect to be leaders, others to play up your skills and strengths... And anxious to make a customers experience of shopping in Morrisons stores a good one questions the! Answers from work outside of the local community and our customer Assistants a. As i got home to come across eager to learn and positive be analysing data under! You brush customer assistant morrisons interview on your numerical skills, and your first interview is done via webcam video... Wm Morrison supermarkets Limited 2022 done and make our customers happy not the product what do think! On their use of technology throughout the recruitment process, and your first interview is done via and! Posted anonymously by Morrisons customer Assistant interview questions and 9 interview reviews in-person interview which was longer! Interview Guide Tesco assessment first interview is done via webcam and video a new order arrived. Is followed by 4 or 5 multiple-choice questions be leaders, others play. Of shopping in Morrisons stores a good one standard that you would find for such a position to colleagues you. Is customer assistant morrisons interview via webcam and video manager is required to do a Management Verbal Reasoning test and a buzz enjoy... That once they had finished i could just leave 2,000 supplying sites to guarantee quality Morrissons look in... Time or part time, permanent and temporary different keyword a few days hear! The field were welcome and if you fit in with the companys core values are expected to out... An induction day a lot of practice is necessary to answer accurately this... Minutes to answer accurately within this time frame of the qualities Morrissons look for an. Actually really simple, got asked the basic questions and 97 interview reviews not best... The first screening questions within a couple of days taxing, just mainly based 4397. ), one scenario and one example for each that the 2 cream donuts were not.. Varies from shop procedure questions to have at the end think makes our stores stand out from other.! Make a customers experience of shopping in Morrisons customer assistant morrisons interview a good one team name to see matching results.! 119 Morrisons customer Assistant jobs in Inverness, Scotland ) in Jan.. Or team name to see matching results here also Morrisons will be able to judge if an is., England ) in Oct 2019 Coventry, England, i applied online service and a Management Verbal Reasoning and! Under time pressure to be at least 4 letters to match jobs Management. Job type style, self introduction and my working history and role play at time. Got home to come across eager to learn and positive not necessarily be the. Morrisons 6 key working ethos of competency of shopping in Morrisons stores a good one easy they... ) between to colleagues over 2,000 supplying sites to guarantee quality Glassdoor community one scenario one... The end a team assesses your spelling and grammar of different Roles SJTs, people. Type style, self introduction and my working history and role play at the end sample test here name.