Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We just had someone that claims to live here and they have they own name and first bill in our house already . All handled directly by the hiring manager which was refreshing. Approximately two weeks from first interview to job offer. Search for the company you'd like to call. They will be expected to research as much as possible and be prepared to answer questions. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The process took 1 week. Plenty of time for my questions allocated. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. I applied online. Why do you want to join Thames Water. May you tell me is there any negative experience you encountered? I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. If you can provide your details securely through Trustpilot, I'll get in touch. I applied online. The presentation was on our idea of what projects we'd be working on. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Therefore, expect to see different employees at various training sessions. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. 3. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Hi, I'm sorry you've had a recurring problem with your drain blocking. Thames Water Utilities Limited Registered in England and Wales. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. They are very supportive. I interviewed at Thames Water Utilities. The company seems to care most about emotional maturity and empathy in customer-facing roles. The interviewer makes you confortable and doesnt try to catch you off guard. The company seems to care most about emotional maturity and empathy in customer-facing roles. I had to prepare a presentation and task. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Hi, thanks for taking the time to leave a review. That's all there is to it. I'm sorry one of our vehicles has been causing an obstruction. List examples of when you have had to meet simultaneous deadlines. 4. The platform will enable you to talk to the service agent without all the nonsense. Apprenticeships play a key role in our success delivering life's essential service to our customers. Roleplay. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. I am disgusted that they never told me and have to wait until May for my appointment. So I STILL HAVE A PROBLEM! The start date will be xxxxx, is it ok for you? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Through Microsoft team for 45 minutes with two interviewer. The first two are MC questions. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Therefore, expect to see different employees at various training sessions. Let DoNotPay wait on hold for you. Specialised programmes require a relevant degree qualification in that specific field. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. The process took 2 weeks. Thanks. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. I interviewed at Thames Water (London, England) Interview. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. ( disability)
The start date will be xxxxx, is it ok for you? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Browse questions (2) Ask a question. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. The company seems to care most about emotional maturity and empathy in customer-facing roles. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Two stage process and introductory call. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. how would you communicate to change situation ? 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. You will have to email the slides in advance for them to be set up. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. DoNotPay has proven to be a useful ally when it comes to getting good service. I have never in my life had screening so in depth. Date of experience: February 13, 2023. This figure represents about 27% of the U.K. population. how would you communicate to change situation ? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I applied online. Interviews for Top Jobs at Thames Water. So they've been happy to take my money but not apply it to my account. I interviewed at Thames Water in Jul 2022. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Was well prepared for questions. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. If you can have a unique take on some of them, they will be impressed. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Be the first to find this interview helpful. competitive questions e.g. The first two are MC questions. Don't miss out on that job! What would be the most challenging part of the role? Followed by a tour of the premises. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. I interviewed at Thames Water. List examples of when you have had to meet simultaneous deadlines. Specialised programmes require a relevant degree qualification in that specific field. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Approximately two weeks from first interview to job offer. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Take a look at the company website to see that Thames Water is more than just a water company. Why do you want to apply to this company? You will be asked similar questions to the initial interview but more in-depth. Verification can help ensure real people write reviews about real companies. I applied online. Closing: I'll pass your interview summary and CV to my manager. In the end, I had to give a quick answer to critical questions, giving me a senario. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The worst! They even have the gall to say they are increasing their charges?. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. All products and services featured are independently selected by WikiJob. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Are you aged over 18? I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Therefore, expect to see The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. c) further interview Q
I applied through a staffing agency. Building a career is valued by Thames Water. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Emphasis is placed on those who are eager to learn, develop their skills and join a community. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . What examples do you have of managing people in different situations? WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Have to get proof. a series of questions via teams and for second interview in person a follow up to the initial questions. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected.
This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Asking about engineering interest/where it stemmed from. It believes in hiring based on passion, personality and inclusivity. This company is appalling. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Now this house my name and theirs too. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Received detailed, actionable feedback after R1. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. I was also given a situation to assess my knowledge. Get started with your Free Employer Profile, Customer Communications Manager Interview. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. My favourite question was being asked to describe a time I'd gone rogue at work. My favourite question was being asked to describe a time I'd gone rogue at work. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. What was your latest salary? This line is open from 8 am to 8 pm from Monday to Friday. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. I applied online. Companies can ask for reviews via automatic invitations. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Through Microsoft team for 45 minutes with two interviewer. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% I applied through other source. What did you learn? Make sure to read the instructions, and always refer to them once you begin your preparation. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Is there anything you encountered turn out to be a very positive experience? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Highlight what makes you different from other potential candidates and show that off. Highlight what makes you different from other potential candidates and show that off. What is the consideration when you apply for a job/ company? Followed by a tour of the premises. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. It wants to find those who are right for the company and those ready to build a career. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. After sending in your application, you will be invited to an online test website to sit a psychometric test. Take a look at the company website to see that Thames Water is more than just a water company. Anyone can write a Trustpilot review. You will have to email the slides in advance for them to be set up. Thanks. Plenty of time for my questions allocated. We use dedicated people and clever technology to safeguard our platform. Thanks. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. The process took 4 weeks. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Both surveyors said its an issue and needs sorting. Make sure to read the instructions, and always refer to them once you begin your preparation. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. interviewer was nice. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Who are we? Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Explain how your previus experience is related to the job applied for. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Have you applied to Thames Water in the last 6 months? Does the working shift pattern fit for you? Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. Shocking company! Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. They are very supportive. 26 instead of 50. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. How would you react in this situation. 2. The way they communicate with customers is horrendous. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Any response may be made by phone or by writing. This means to open a new account there is 0 evidence that you need in order to open this account. My request to send me some information by mail a few years ago never happened. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. There will also be a personal interview with potential line managers and possibly senior members of staff. I applied online. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has it was a bit depressing that you want to quit before even joining the company. Situational questions where you must think clearly Have you undergone the assessment center yet? It is a certainty that candidates will be asked about career progression during the interview process. Through Microsoft team for 45 minutes with two interviewer. experiences with different operating systems. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Standard online application with the usual questions about yourself and finding out why you want the role. This has increased the number of female and BAME graduates applying and gaining placements. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. I have never in my life had screening so in depth. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Asking about engineering interest/where it stemmed from. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers.